Product Features


Features Overview

Help Desk Requests

Service Level Agreements

MSPs / IT Companies

Site Diagrams

Service Status Monitor

Knowledge Base

Change Management

Approval Processing

ITIL

Supplier Management

Escalation / Notifications

Billing Engine

Reporting

Multi Tenanted

Developers / Integrators

Site Visits

Reseller / Partner Program

Web Interface

Technical Specifications
Advanced Approval Processing System


NetHelpDesk has an advanced built-in approval facility.

Features / Benefits Include:

Request approval from department head
Request approval from customer
Request post-implementation approval from end user
Request ad-hoc approval
Request Approval by CAB with voting system
Setup a multi step approval sequence
Define Approval Rules - Only request approval if certain criteria matched
Approve / Reject directly via email
Different stages of Approval...
e.g. Pre-Implementation, Implementation, Acceptance Testing etc
 
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