Product Features


Features Overview

Help Desk Requests

Service Level Agreements

MSPs / IT Companies

Site Diagrams

Service Status Monitor

Knowledge Base

Change Management

Approval Processing

ITIL

Supplier Management

Escalation / Notifications

Billing Engine

Reporting

Multi Tenanted

Developers / Integrators

Site Visits

Reseller / Partner Program

Web Interface

Technical Specifications
ITIL: Incident  / Problem / Change / Supplier Management




 
NetHelpDesk has been developed in-line with the ITIL Best Practice Framework.

Many of our customers implement NetHelpDesk as their ITIL compliant ticketing solution allowing them to go on and gain ISO / BS standards accreditation.

 


If you would like to discuss more about how NetHelpDesk can help you gain ITIL complaince please contact us and we'll be delighted to assist.

 

 
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