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Market-leading Billing
Engine tailored for MSPs |
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Direct Exchange
Calendar Integration (possibly the worlds only system with this
feature - we've not found another one yet!) |
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Allow customers to
maintain user lists |
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Designate
a single point of customer at a customer site |
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Highlight users as VIPs |
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Completely customizable web interface screen for customers |
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SLA Management designed for MSPs |
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Gather Asset Infomation Automatically via smtp.. links directly into correct customer |
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Integrates with Monitoring systems |
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Differentiate tickets between SLA Incident, SLA Maintenace, Project, Quote,
Internal etc |
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Allow Customers to log tickets via web, email or phone |
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Branded Product Reseller Program |
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Process Quotation Requests |
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Integrate with LogMeIn, VNC etc |
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Integrates
with Quickbooks / Sage / ACT! |
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Report on technician
Utilization
(contracted : worked and contracted : chargeable) |
