Product Features


Features Overview

Help Desk Requests

Service Level Agreements

MSPs / IT Companies

Site Diagrams

Service Status Monitor

Knowledge Base

Change Management

Approval Processing

ITIL

Supplier Management

Escalation / Notifications

Billing Engine

Reporting

Multi Tenanted

Developers / Integrators

Site Visits

Reseller / Partner Program

Web Interface

Technical Specifications
NetHelpDesk Reporting


Features / Benefits Include:
 
Canned Standard Reports
Query Builder for custom reports
Report Layout Designer Tool
Statistics program for data analysis using charts/tables
Full Screen List-view Mode
Key-Stats screen with Full Screen option
Schedule reports to be emailed to staff/customers
Comprehensive Monthly Reporting for Customers
Technician analysis reports with utilization ratios
Multi-Chart Dashboard feature with Full Screen option
 
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