 |
Track Supplier Response and Fix Times |
|
|
Send
Supplier SLA Breach Alerts to Suppliers and Internal staff |
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|
When
ticket logged to supplier the SLA Monitor switches to Supplier SLA |
|
|
Integrates
with Supplier helpdesks to allow auto updating of ticket when
supplier updates their ticket |
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Email ticket details
to supplier |
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Report on Supplier SLA
Compliance |
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Receive
reminders when supplier contracts due to expire |
